What are Virtual Queues, and does your business need them?

5 ways that they increase productivity, organisation and customer satisfaction!

Liam Collins

Head of Performance at Builder.ai
· 3 minute read
Queues in the retail store

Who is Builder.ai?

We are on a mission to unlock everyone’s potential with the power of software! Our combined approach of AI, automation and talented humans means that your background, tech knowledge or budget will never hold you back.

Learn more about us

Virtual queueing systems are nothing new, but recent times have brought them to the forefront of business practices.

Now virtual queueing systems have been introduced primarily for customer safety and satisfaction, but they have inadvertently turned out to be an excellent business tactic. They keep customers up-to-date, reduce customer anxiety, and improve organisational systems.

Every cloud has a silver lining, and Covid-19’s is virtual queueing.

Virtual Queueing

Virtual queueing system for restaurant business

Remember traditional queueing? Elbows sticking out everywhere, people barging in, not enough personal space… not to mention turning up and seeing a long line already waiting - or even worse, a shop already closed.

All that is a thing of the past, so let’s take a look at why.

#1 Live availability status

Emergency closings can occur in any field of business. Staff taken ill, hazards, delivery failures left you out of stock… anything that impedes service.

Now, customers can know well in advance. With your own personalised app, you can update your working status at all times.

But it doesn’t stop there…

#2 Reduce perceived wait time

Customers can view the queue length through the app. This benefits customers and businesses alike. Do you really want customers getting cranky waiting around your premises?

Absolutely not. With your business app calculating waiting times, customer anxiety is reduced. They have an estimated wait countdown in front of them and can plan accordingly.

Their perceived wait time is always longer than actual wait time. So give them something concrete that they can watch.

#3 Redistribute customer flow

Push notifications for food ordering app

Customers love your products and services - so you can let them know when is best to shop!

Suggest your quieter working hours so you can fill yourself up with customers. If you can redistribute some of your customers to quieter days/hours, you no longer have to deal with mad rushes!

#4 Reduce workload

When shoppers use your business app, they actually check themselves in. All the information about their requests is funneled via the app, and provided to your business.

Front of house staff now have one less job to be doing which means that they can focus their efforts in other areas.

And even better than that - no more “Karens” holding up the queue!

#5 Operational efficiency

Food delivery app front end and backend illustration

The normal work day is filled with chaos and productivity all at once. It’s often difficult to pinpoint your team’s weak points while you are inside the system.

The performance analytics provided via the best virtual queueing system apps can identify where improvements need to be made. You can isolate the parts where your team is falling behind, and highlight the moments when your team is excelling in their service.

This enables you to make managerial decisions for personnel, and distribute your stronger employees on busier periods, or to reinforce weaker employees.

The best data-drive queue management system

What if you could receive a top-rate virtual queuing system that provides all of the above?

Now what if we told you that it’s free?

That’s right, at Builder.ai we are offering our Qing app from our Studio Store absolutely free!

All of our apps are provided for a low monthly fee with zero commission paid on sales and completed in as little as 2 weeks. We also provide hosting and maintenance for all business enterprises from ecommerce to Grocery shop apps.

But right now, virtual queues are more necessary than ever before, that’s why we are offering it free of charge to all businesses who need it. Keep your customers and your employees safe by reducing crowds and optimising workflow.

Your business has everything to gain, at no cost. So check out Qing today and start preparing your business for a better tomorrow!

Join the Builder.ai community

Stay up-to-date with the latest industry trends

By proceeding you agree to Builder.ai's privacy policy and terms and conditions

Liam Collins

Head of Performance at Builder.ai

Liam is Builder.ai’s Head of Performance, with 10+ years’ experience of defining, activating and executing digital marketing campaigns. In his work at internationally recognised agencies like MediaCom and MG OMD, he was client lead for large accounts like DFS, Kenwood & De’Longhi and Boots as well as many SMBs, driving commercial growth through bespoke ecommerce and omni-channel strategies.

Your apps made to order

Trusted by the world's leading brands

BBC logoMakro logoVirgin Unite logoNBC logoFujitsu logo
Your apps made to order

Related articles

Order an affordable Takeaway App: 4 features to look for

Order an affordable Takeaway App: 4 features to look for

Discover the key ingredients for the secret sauce of successful takeaways.

Liam Collins

· 3 minute read
How to create an app from scratch (in 14 comprehensive steps)

How to create an app from scratch (in 14 comprehensive steps)

Use our tutorials, evaluations, definitions, templates, FAQs and more to learn everything you need to know about app creation

Priyanka Kochhar

· 19 minute read
21 Ecommerce Trends that SHRINK Business Potential

21 Ecommerce Trends that SHRINK Business Potential

Avoid a customer-first approach to ecommerce at your peril…

Ananth Ramanathan

· 19 minute read

Related case studies

Pepsi

Dubai Refreshments is automating its paper-based processes.

Replacing manual processes and empowering employees to focus on what they do best: provide excellent customer service. Supporting Dubai Refreshment’s rapid growth by providing a platform that scales with them.

Moodit

How we helped Moodit’s users “crowdsource” positivity

With our help, Dr Hassan Yasin created a mental health app designed to help children and adolescents express their worries and improve their social connectedness.

Siam Makro

How we saved Makro 98.3% on order management software costs

Asia’s largest cash and carry needed software that could scale with their rapid growth, so we built them something that allowed them to onboard new customers without technical hiccups.

Got questions?

Head to our FAQ page for in-depth answers

Read FAQs