Middle East
Enterprise
Retail
Operational Efficieny
Replacing manual processes and empowering employees to focus on what they do best: provide excellent customer service. Supporting Dubai Refreshment’s rapid growth by providing a platform that scales with them.
Middle East
Enterprise
Retail
Operational Efficieny
Dubai Refreshments, one of the largest Food & Beverage manufacturing and distribution companies in the Middle East, approached us with a problem.
The company was fast-becoming one of the key distributors of Pepsi products in its region. But with incredible growth comes a key challenge.
Processes that once worked well don’t always scale well. Manual processes become increasingly inefficient - a need made even more apparent and urgent with the emergence of Covid-19.
As a company that strives to maximise the capability of its people, that wasn’t good enough for Dubai Refreshment.
The organization wanted to free up its employees to focus on what they do best: providing excellent customer service.
We worked with Dubai Refreshments to build a bespoke e-commerce platform that empowered their employees. The platform had to work seamlessly with its existing SAP solution so that existing operations weren’t hindered in any way.
The product enabled instant order captures online for the company which completely removed the need for manual spreadsheets.
This new automated order process allows the company’s customer support team to engage resellers with personalized offers - driving growth through up-selling.
Builder Studio
Pepsi
15 features
We built a B2B e-commerce app for Dubai Refreshments at a fraction of the cost to develop a custom product. Because of the reusability of Builder.ai’s blocks, the company was able to use the app as the foundation for their new B2C app where customers can place orders again and again - driving customer engagement across-the-board.
We also worked with Dubai Refreshments to move their on-premise data centers to hosting on AWS. Thanks to Builder Cloud, the company not only made huge savings but also provided them with a solution that would scale with them as they continued to grow.
Software as easy as ordering pizza
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