Your aftercare warranty for tailor-made software. That’s updates, bug fixes & infrastructure monitoring. Your business won’t stop. Neither will we.
A service that proactively updates your app so you’re never blindsided by third-party changes that could easily bring it all down. For example, if Facebook changes their login, we’d rebuild your Facebook Login feature. It’s all done seamlessly as changes happen – so you won’t even notice.
That’s why, unlike some competitors, we segment our app maintenance over multiple care options - from Standard to Enterprise Care. It helps your business scale up at a rate that suits you. Once you know that your app is about to experience a great deal more traffic, or that you need to make serious adaptations to keep up with the times - you can upgrade whenever you want, to whatever you want.
Keep the software you’ve built with us in peak performance, forever. All our Builder Care plans include 24/7 monitoring, bug fixes, platform updates and much more – to offer your application security and stability to keep on going. As your business scales and your requirements increase, you can switch plans to include application enhancements or Infrastructure and application performance monitoring (APM) and more, as you need them.
[1] If part of your original software
[2] Excluding any third-party, SDK, security, feature, custom integration or browser addition – that wasn’t part of your Buildcard.
[3] If hosted with Builder Cloud
[4] Features covered under your Buildcard
A critical issue is a very time sensitive concern that impacts the continuity of a process flow, such as a service down emergency. They must be escalated immediately to ensure quick resolution. Depending on your Builder Care plan, we provide a commitment of 2 to 8 hours for resolving critical issues.
Yes, third-party API/SDK updates are included for all standard features. For any custom feature that was part of your original Buildcard, it’s also included in your Builder Care plan.
Our systems run 24/7 for uptime and performance monitoring, thus providing immediate support for crashes, in all our Builder Care plans. This is upgradable to Infrastructure and application performance monitoring (APM) with Standard Care Plus, Enterprise Care, and Enterprise Care Plus.
We provide multi-channel support with all Builder Care plans. You can flag your concern using our website, chat, or email.
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