Customer success that starts before your app is built

And continues long after…

Get real-time progress updates on your app project during your app build
Collaborate with your squad via your all-in-one project dashboard
Establish a partnership with us that drives long-term app success

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Serving the world's leading brands

A Builder.ai squad, delivering an app project

Pre-launch: How it works in 6 steps

We match you with a squad that manages your app build

Step 1: Once you've received your Buildcard and finalised your payment plan, you'll be matched with a squad that manages your app build.

You meet with your Productologist (AKA product manager) every week

Step 2: At Builder.ai, our product managers are called Productologists. When your app build begins, you'll meet with your Productologist once a week, but you can collaborate with and contact them at any time via Builder Home. All calls and meeting notes are recorded, ensuring next steps are clear.

Every 2-3 weeks, your Productologist demos your most recent app release

Step 3: As your app build progresses, you’ll get a demo of your most recent app release every 2-3 weeks, courtesy of your project manager. Here, you can provide feedback on features and bugs.

You give your Productologist access to third-party platforms before launch

Step 4: You provide your Productologist with access to third-party platforms so they can ensure all your integrations are set up.

Your Productologist helps you list your app on mobile app stores

Step 5: When your app is ready, your Productologist helps you list it on mobile app stores like Google Play Store and The Apple App Store.

You receive responsive customer support for 12 months with maintenance bundled in

Step 6: You receive responsive customer support for 12 months with maintenance bundled in, starting from your project kick-off date. This ensures that your software is up to date, secure and bug free.

Builder Home:
Your all-in-one project dashboard

Worried that the final product will look nothing like your original app idea?
We've got you covered.

Builder Home allows you to provide feedback at every stage of the app development process,
meaning you can tailor your app exactly to your business needs. Here's exactly how we make this happen:

A health check dashboard for a daily to-do list

End-to-end project management

App projects fail when stakeholders aren’t aligned. That’s why our Productologists provide you with a fully managed service, ensuring that app designers and developers are all pulling in the same direction throughout the whole development process. You never need to speak to a developer or engage with a third-party expert.

A customer success team discussing project progress

Real-time progress updates

Projects that drag waste your time and money, while also killing any buzz you generate around your app. But with real-time progress updates in Builder Home, you can effectively manage the expectations of internal stakeholders and proactively overcome hurdles. Plus, you can raise any queries, provide feedback for new releases and flag bugs via our instant messaging service, Builder Chat; all of which will be fixed and deployed in your next release.

Flexible development process

We get that new business needs and inspired ideas can arise at the most inconvenient moments. That’s why you have the ability to add new features and platforms to your Buildcard after your project begins.

12-month maintenance plan included

Running in parallel to Builder Home is Studio One; a maintenance plan that’s valid from the kick-off date of your project, keeping your software up to date, bug free and secure.

Transparent project history

Through Builder Home, you can access all of your instalments, settle invoices and review app receipts in the payments section. Meanwhile, helpful resources and third-party account info are also available.